View source for Standard Operating Procedure (Lonestar & Service)

= Lonestar Shipping = 
With the Lonestar radio fully repaired, it is to fully remain in Lonestar proper. It cannot be brought out of the department, it cannot be in the Lonestar service areas, such as the bar, janitor's room, or the artist's room. It is to fully remain in Lonestar proper. Whilst colonists that are not members of Lonestar are near, the radio is to remain off if they are in hearing distance of it. Violations of this will result in immediate confiscation and application of law 103 and 106. Commenting on sensitive matters, on public comms or to other departments, can also be a applicable charge of 103 and 106.

Lonestar provides a collection of [[Example_Paperwork#Cargo|Example Paperwork for Cargo]] that can be used during a shift. Keep several copies available at all times.

It is recommended you use this at least this format for Orders from the Cargo Console: [[Example_Paperwork#Lonestar_Shipping_Receipt_v2|Lonestar Shipping reciepts]] and [[Example_Paperwork#Confirmation_Form_v2|confirmation paperwork]] for selling materials as receipts to justify your personal profits and keep an ordered paper trail.

== Cargo Order Placing & Receiving ==
Cargo orders are a matter of buying and selling. Cargo will always charge more for a crate than the listed price as a way to make a profit on it. Cargo can sell anything to anyone with the reasonable restriction of needing a paper trail of all orders, receipts, and requests. If someone purchases something that is then used for a crime, cargo is not liable if the proper record keeping has been done.

The following steps are needed for a proper order:

* If an order is accepted, skip this step. If it has been declined, stamp the request form with the "Denied" stamp, and put it in the file cabinet next to the cargo computer. Inform the customer that their request has been declined, and the reason why. Give the denied customer a copy of the form below, and keep a copy for your own records and paperclip it to the request form that was denied.
Cargo Request Denial Record
* If an order is accepted, skip this step. If the order is declined, this is the final step. Open the cargo computer and decline the order if it exists.
* The order has been accepted. Accept the agreed upon payment and open the cargo computer to accept the order, or place the order and accept it if the order does not exist.
* Do not immediately process the customer’s order. Confirm with the customer, "Will that be all?" If so, or if they just wander off without confirming this, you may now process the order.
* Ask the customer how they would like the cargo delivered. There are three methods of delivery: Pickup, mail, or courier. By default, cargo is pickup. Dangerous cargo is pickup only. is to be returned if the order cannot be picked up within 30 minutes of arrival.
* Upon arrival of the cargo, bring all cargo to the center of the cargo bay. You may be dealing with multiple orders from multiple people, so ensure you have sorted the cargo to its correct owner before delivering anything. Leave notes if necessary. Do not open any crates for any reason as ordered crates will be ID locked.
* Once the cargo is sorted, deliver the cargo using the specified method to the specified location. By default, it is to be sent to the customer's department. Pickup orders are to be kept in the cargo bay (not the lobby) until the customer arrives to pick it up. Mailed orders are to be wrapped and tagged in the mail room and sent through the pipe network to their destination. Courier delivered orders must have a cargo technician bring the order(s) directly to the destination.
* Upon delivery of any order, ensure you are given back the manifest of the order. All cargo technicians are responsible for stamping manifests and returning them to the cargo warehouse.
* If possible, collect the empty crates of any completed orders for return to the cargo warehouse. If you have any stamped manifests, put them in one of these crates.
* You're done! Relax and wait for the next cargo request.

== Mining Standard Operation Procedure ==
Mining is the section of Lonestar that goes down to the deep tunnels to harvest minerals either through the use of a hand drill or bulk mining drill. Miners are generally equipped with a weapon of their choice and go below ground to run their day to day operations. In addition miners are given an oxygen-supplied voidsuit should they ever become lost underground, the suit even comes with armor for dealing with any dangerous creatures found in the depths.

Miners should always perform these tasks:

* Get equipped: Miners suggested to at the minimum take a mining satchel, ore scanner, shovel or drill, armored voidsuit, a toolbelt (with at minimum a screwdriver, crowbar, duct tape, and wrench), a weapon, a shortwave hand radio, and basic medical supplies.
* Upgrade your tools: Miners should consider getting tool upgrades for their shovel or drill. Miners who use the drill should consider getting an advanced motor, expanded fuel tank, and ergonomic grip. Shovel users should consider an ergonomic grip and whetstone for a sharpened edge and, if possible, a diamond edge.
* Bigger, better batteries: Miners should see about getting larger and more powerful batteries from either the Prospectors or Soteria if they plan to use the bulk mining drills. The standard batteries within leave much to be desired. Additional batteries are also very useful for optical meson scanners.
* Regular maintenance: Miners should always bring an ore crate with which they can empty the bulk mining drills to prevent them from grinding to a halt due to being full. Hand tool miners should always use duct tape regularly to maintain and fix their tools so they don't break mid-outing. Be advised, a broken tool cannot be recovered, nor its tool augments.
* Stay alive: You're no use to the colony or your fellow miners if you bleed out or pass out from injury. A regular medkit, a few tramadol pills, and a single syringe of Dylovene can keep you alive long enough to get back topside for proper treatment if you forget or have used up your issued IFAK.
* Communication: Always keep in contact with your fellow miners in case you get in trouble and need help. A shortwave radio is a great back up if regular communications go down. Miners should also carry a GPS device tailored to their name or be prepared to read off their GPS position shown in their PDA.

''Miners should never bring their non-pistol weaponry into public colony areas and should leave all contraband weapons in the mining prep area or personnel lockers.''

Upon returning, miners are expected to fill out a mineral inventory form with an accurate count of all minerals collected. A copy of this form should be provided to the Chief Executive Officer and filed in the main cargo desk area for easy bookkeeping. This form must be filled out for every shipment of minerals taken up from the deep tunnels separately.

== Profit Distribution ==
Lonestar's goal is to make as many credits as possible, although a deal that continues after one transaction is considered more profitable than a one-time deal. Anyone working for Lonestar is generously supplied with a wage for their basic living needs. While promotions are not always possible, every Lonestar employee should have the potential to earn money for both themselves and Lonestar.

* All transactions done by Lonestar offer a 20% commission from the profit margin to any Lonestar employee facilitating the transaction, period. Example, a cargo tech sells a crate that cost 500 credits, but was able to negotiate the buyer into paying 1000 credits. The profit is 500 credits, 20% of that (100 credits) is then directly claimable by the employee who managed the transaction.
* All service members (bartender, chef, and gardener) may charge whatever prices they see fit for their respective services. Employees are recommended to charge above 10 credits but no more than 100 credits per drink or food item depending on the difficulty/challenge of fulfilling said order. Service members do not collect a commission for the sale of drinks and food (this is handled with their hourly wages) but are entitled to the full amount of any tips offered and may pocket it at their discretion.
* Trade beacons may be used freely by all lonestar employees using their personal accounts for purchasing or selling goods. Lonestar automatically collects a 20% market fee that is directly removed and then added to the Lonestar account whenever an item is sold through the trade beacon, this cut is to be taken out prior to profits being calculated. Lonestar has no service charge, nor tax on goods bought through the trade beacon, only goods sold. Cargo technicians and CEOs with access to Lonestars main account are expected to only use the trade beacon to gain a profit for Lonestar if they are using Lonestars main account.
** Bypassing this by using one's personal account to sell Lonestar goods bought with Lonestar money is seen as bad faith, and possibly Theft. When in doubt - contact your CEO.
* Miners receive a 20% commission on all profits generated by the materials they dig up. Since dug up and refined minerals are generally pure profitability, lonestar miners may simply total the complete cost of the materials cargo sale value and request that commission from any CEO or cargo technician (with the proper paperwork). Alternatively, miners may try to sell the materials to fellow colonists themselves at whatever price they negotiate. As with normal commissions, they may take a 20% cut of all profits generated, but are required to keep paperwork detailing who bought what and for how much (if tools and goods are traded in the place of credits, list the tools in numerical value).
* CEOs and CTs that arrive late to a shift cannot demand retroactive pay due to any sales on personal accounts. However, they can demand that any and all trading to stations and/or work that would fall upon a CT or CEO to cease.

== Preserving Lonestar Public Relations And Trade Opportunities ==
In order to preserve commerce with the trading partners of Lonestar, and prevent possible long-term consequences of company relations on the actions of a bad actor, the CEO and other Lonestar Shipping staff must exercise vigilance in prevention of authorizing fraudulent transactions of credits or goods. And Lonestar Shipping staff, as a whole, must be courteous in regards to existing and potential trade partners in pursuit of the company's interests.

This includes, but is not limited to:

* Exploiting improperly calibrated databases or equipment to profit off of any clearly deceitful business practices to Stations or Ships that trading is conducted with, either by shuttle or trading beacons. This includes permitting or paying third parties to do this in place of Lonestar staff, in which case, the authorizing members of Lonestar Shipping are to be held responsible.
* Should the uncommon occurrence of direct communication be established with existing out of colony trading partners, or a possibly beneficial group of potential Lonestar Shipping's interest, conduct of Lonestar staff should be held to an appropriate standard.
Should an employee of Lonestar be discovered to be acting against Lonestar's interests in either of these cases, they should be charged with §301, negligence. Depending on the context, a short fax to Lonestar regarding the incident may be warranted for potential further actions or punishment at the discretion of the High Council.

=== Internal Relations ===
Miners are not CTs, and CTs are not miners. That being said, if there happens to be a lack of one or the other workers are encouraged but not required to step up for the missing personnel. If there is no miner on, a CT is encouraged to mine for ores, but a CT cannot utilize the mining outpost to their hearts content and cannot outsource the work or access to colonists for the purpose of third party work. Miners are encouraged to process orders and requests from colonists, but due to a lack of proper access, miners must mention that all orders must be supplied via email or paper. Miners also do not have final say over the bay in lieu of a CT.

Both CTs and Miners are discouraged from allowing colonists and service workers such as the janitor and bartender from accessing the beacon. CEO are heavily discouraged from copying, or handing out LS's proprietary program. Any breach of program security should be reported as soon as possible to LSS

= Lonestar Service = 
Lonestar's service division operates on private subcontractors for work, hiring both Lonestar employees and self-employed peoples to work for them. Lonestar's service wing includes gardeners, bartenders, janitors, and artist who partake in the preforming arts.

== Janitor Procedure ==
You have one of the best paying jobs that no one seems to take often in the entire colony. That of cleaning up after others. But you know what they say, one mans trash is another mans treasure.

* Janitors are responsible for preventing and aiding in putting down outbreaks of pests within the colony.
** Pests include: Mice, roaches, spiders, and other animals that may come from burrows.
** If an infestion is particularly bad, Marshals or Blackshield should be informed to aid.
* Janitors are outfitted with keys that can access most departments and areas. These keys, however, are only to be used in times of need or if given permission to enter said department.
** Janitors who do not receive permission to enter a department, and use the keys to illegally enter, it will be considered Trespassing by law.
* When wetting floors, a wet floor sign '''must''' be placed at the site of the wet floor. Doing so during an emergency, or in a high security area, may result in Negligence charges.

== Chef & Bartender Procedures ==
Your job is to provide various services to the crew. In case of foreign guests, diplomats or emissaries arriving you are also encouraged to cater to their needs and provide whatever services they require. Work together with the CEO and Lonestar Shipping in this regard.

* As a contractor, you are paid by Lonestar Shipping Solutions LLC. As such, all earnings from food and drinks are to be turned over to the Lonestar CEO upon request or otherwise transferred to the Lonestar account
* You may ask for tips from customers, tips may not be taken by the Lonestar CEO from Lonestar Service contracted employees.
** It is, for that reason, it is ```heavily suggested``` to use the [[Example_Paperwork#Lonestar_Service_Receipt|receipt form]] to prove the price of each good sold and separate it from the tips you make.
* Food must be edible and not poisonous to employees served. Failure to comply with this will result in immediate termination and legal charges.
* You are to dress professionally at all times; be it in proper workplace casual attire, high-class attire, or in a Lonestar uniform.
* Lonestar may provide you with additional resources from the Cargo Department, provided your job is done well. Otherwise you will have to pay with your own credits. This should be decided by the CEO.

== Gardener Procedures ==
Lonestar Service's gardeners are to work in cooperation with the kitchen staff and bartender. You are the true "MVP" of Lonestar service. Without you, the kitchen itself would cease to function.

* Gardeners are to work with chefs. You and the chef are expected to work out a menu together. As such, the CEO or other Lonestar staff are to mediate if a disagreement is had over a menu.
* Gardeners may request portions of tips. This is not mandated however, but may be mandated to be done by the CEO.
* Gardeners may use the cargo receiving beacon in the garden to supply Lonestar Service members goods for the kitchen or artist's area.
** Gardeners are not to bypass cargo techs, if any are present, in the handling private orders placed by non-service individuals. If no cargo techs are present however, gardeners may approve orders and distribute the goods to the colonist who ordered the product.
* Gardeners may grow crops that have liquids typically considered contraband for sale to Soteria, who may buy these, or for ingredients in non-toxic kitchen recipies.
** Gardeners are to destroy any bluespace-related crops immediately in a way that will not cause bluespace entropy. Failure to do so may result in legal charges and immediate dismissal.

== Artist / Performer Procedures == 
As an artist or performer, you are to entertain guests in the bar and provide entertainment or legal services to the colony. For this position you must be creative, so put your mind to use and remain productive.

* Artists are not to use their office to hide crimes or misuse their office in any sort of criminal activity.
* Artists are to provide services to the bar if requested.
* Artists may make tips, acting as a contractor for Lonestar's service wing. These tips may not be confiscated from them.
* Artists may make use of their crafting bench to sell items to citizens of the colony. Half of the profits from these sales are to go to Lonestar's department account or its CEO.